The staff was real nice kind and professional the rest of the hotel was nice and when you walked in to the lobby was really nice and luxurious. The only thing we wish they had was a refrigerator in the bedrooms. Rooms are real nice a little on the luxury side and the beds were nice and comfortable as well. Huge praise for how they handled the hack and appreciated the food and beverage credits, but not the hassle required to get them. As I was there for a good time, I chose to sit in a bar and enjoy a beverage and a game. In fact, most looked absolutely miserable. As I cruised around, there was not a single dealer/attendant with a smile. When I went down, it was quite busy with a lot of tables open. As for gambling, the urge struck me late Saturday afternoon.
Room was nice, hotel staff were mostly great, pool area nice, and one bartender was exceptional but can’t recall his name. Not the level of service I expect paying over 300 night in Biloxi. Fortunately the matter was resolved, but required me to check in periodically to see if the room was ready versus them calling me when it was. I sat there dumbfounded beside my wife who has ALS and cannot walk and asked for the manager. This would have been a five star experience if they hadn’t given the handicapped accessible room I booked to someone else then told me there were no resolutions as all accessible rooms were booked.
